East End Scoop Squad – Service Policy
At East End Scoop Squad, we strive to provide reliable and professional pet waste removal services for our customers. Please review our service policies below.
Cancellation Policy
To keep our routes running efficiently for all customers, we require at least 48 hours notice for any cancellations or service changes.
Cancellations made with less than 48 hours notice may still be subject to the scheduled service charge.
Weather & Waste Conditions
Our team works in most weather conditions to keep your yard clean. However, rain, snow, or wet ground may cause pet waste to soften or break apart.
If waste becomes runny, waterlogged, or difficult to fully remove, our technicians will do their best to clean the area thoroughly, but some minor residue may remain on the lawn.
Property Access
Please ensure that:
- Gates are unlocked on your scheduled service day
- Pets are secured inside the home
- The yard is accessible for cleaning
If we are unable to access the yard at the time of service, the visit may still be considered completed for scheduling purposes.
Commitment to Quality
Our goal is to provide reliable, sanitary, and convenient pet waste removal so you can enjoy a clean yard without the hassle.
Thank you for choosing East End Scoop Squad to help keep your yard fresh and clean.